ROLE PLAYS
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Below are some examples of challenging scenarios faced by fire service leadership teams.
You can role-play after you've been provided with initial step-by-step coaching. Then, ChatGPT will give you constructive feedback related to how you handled and managed the situation.
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1. Crew Conflict in the Apparatus Bay. Scenario Description:
Two firefighters get into a loud argument in the apparatus bay just before shift. One accuses the other of not pulling their weight on calls and always dodging cleanup. Other crew members are watching. As the officer, what do you do to de-escalate the situation, protect the team culture, and still hold people accountable?
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2. Burnout in a High-Call-Volume Station. Scenario Description:
A high-performing firefighter is clearly burning out after months of heavy call volume, overtime, and staffing shortages. Their attitude has changed, they’re short with the crew, and others are starting to complain. Step into this one-on-one coaching scenario to balance empathy, wellness, and accountability while keeping the station functioning.
CLICK HERE
Team Gossip & Toxic Morale. Scenario Description:
Rumors and gossip are spreading within your crew, creating tension and cliques. Step into this leadership simulation to address the behavior, rebuild trust, and reset the tone of your team culture. CLICK HERE
New Team Member Not Fitting In. Scenario Description:
A new hire isn’t clicking with the team—and others are noticing. Navigate this tricky conversation to clarify expectations, uncover barriers, and start building team alignment. CLICK HERE
Refusing Feedback or Direction. Scenario Description:
A senior firefighter is undermining your authority by rejecting feedback in front of the team. Can you reestablish respectful communication and reinforce expectations without escalating the situation? CLICK HERE
Public Criticism on Social Media or in the Press. Scenario Description:
A family posted negative comments about your service online—and a local reporter is now asking for a statement. Step into this leadership simulation to respond with professionalism, protect your team, and manage your reputation under pressure. CLICK HERE
Unsafe Behavior Reported. Scenario Description:
One firefighter privately reported that another member took a risk on a call. Step into this coaching scenario to follow up, investigate, and lead a values-based safety conversation. CLICK HERE
Conflict Between Senior and Junior Staff. Scenario Description:
Tension is rising between a senior firefighter and a newer team member, affecting team dynamics and morale. This scenario guides you through addressing the conflict and mediating a constructive conversation to restore collaboration and respect.
Substance Use Concerns in the Workplace. Scenario Description:
A team member is showing signs of substance use, including late arrivals and erratic behavior on calls. This scenario helps you address the issue professionally while ensuring everyone's safety and offering support to the individual. CLICK HERE
Addressing Poor Performance in a Team Member. Scenario Description:
A team member is struggling with performance, affecting team morale. This scenario guides you on how to have a constructive conversation that motivates improvement without demoralizing the individual. CLICK HERE